Citizens’ service points – one stop shop model
Citizens’
Service Points are part of the customer service model of the City of Jyväskylä
which has been one of the forerunners in Finland in one-stop-shop service
points. The aim of the points is to create better availability for the
citizens’ services by providing public and other services at one service point,
often also via remote e-system. In Jyväskylä both local and national public
services such as those of the Social Insurance Institution, local registry
offices, legal aid and cooperation with associations, are available at the same
place.
Region Jyväskylä
Organisation Jyväskylän kaupunki
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