Digital Agenda Funding

Project Status: Live Project

Project Leader: Jose Manuel San Emeterio

EU Programme: Horizon 2020

Project Budget: €828,920

Start Date: Nov, 2021

Finish Date: Oct, 2023

Project Website: https://publiclink.nuigalway.ie/

The aim of the project is to:

Explore innovative and collaborative ways for public administrations to engage with their citizens in the provision of future-proof, sustainable and responsive public services

Specific objectives are to:

Establish a transnational ecosystem capable to co-create and co-deliver public services resulting from the engagement with the citizens
Develop awareness and preparedness of public authorities to adopt new technologies and methods in the provision of quality and sustainable public services

Donegal, Ireland
ERNACT Network(Lead Partner)
Lead partner in charge of management and communication activities

Jose Manuel San Emeterio
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Cantabria, Spain
CTL Cantabria(Partner)
Partner in charge of implementing the pilot services in Cantabria (Spain)

María González
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Galway, Ireland
University of Galway(Partner)
Technical coordinator in charge of developing the digital co-creation platform

Lukasz Porwol
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Ljubljana, Slovenia
University of Ljubljana, Faculty of Electrical Engineering(Partner)
Partner in charge of testing the pilot services in Slovenia and coordinate the pilots implementation

Jure Trilar
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San Sebastián, Spain
Fomento de San Sebastián(Partner)
Partner in charge of implementing the pilot services in San Sebastian (Spain)

Gorka Díez Jiménez
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South Ostrobothnia, Finland
Regional Council of South Ostrobothnia(Partner)
Partner in charge of testing the pilot services in South Ostrobothnia (Finland)

Pia Kattelus
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Transnational ecosystem of local administrations
Toolbox of emerging technologies, technical components and frameworks for developing future public services
Catalogue of good practices

The ERNACT regions focus on adapting and transferring services, approaches or digital knowhow between regions. Please examine the following table to see a list of specific items transferred over the past few years

Donegal County Museum AR tours

Donegal - Donegal County Council

Directed at museum visitors and school students, the pilot will provide an enhanced experience to the visitors by allowing them to navigate inside the museum and through the exhibition using an AR & mobile guide. The intelligent guide will help them to follow a...

Directed at museum visitors and school students, the pilot will provide an enhanced experience to the visitors by...

Frami research centre navigation app

South Ostrobothnia - Seinäjoki University of Applied Sciences

Directed at students and other visitors, this is a pilot service to enable them to navigate inside the facilities and between them more efficiently. The intelligent guide will help people moving between different offices and buildings to find the exact location and...

Directed at students and other visitors, this is a pilot service to enable them to navigate inside the facilities and...

Guide ARound the faculty

Ljubljana - University of Ljubljana, Faculty of Electrical Engineering

Directed at students, this is a pilot service to enable them to navigate inside the main hallway and the most important rooms and corridors at the faculty. The app will help them to easily find the different rooms and places either to do some activity or just find...

Directed at students, this is a pilot service to enable them to navigate inside the main hallway and the most important...

Smart transportation service

Cantabria - CTL Cantabria

Directed at tourist and other travellers, this is a pilot service to enable them to navigate inside the bus/coach station helping them to easily find the different desks and public offices either to buy tickets, reload smartcards, get tourist information or...

Directed at tourist and other travellers, this is a pilot service to enable them to navigate inside the bus/coach...

Technology-driven Talent House Hosting Plan

San Sebastián - Fomento de San Sebastián

Directed at foreign researchers, this is a pilot service to provide them in-advance info about the Talent House accommodation and other hosting services. It is a digital transformation initiative and it is innovative because it uses 360º Virtual Reality tours...

Directed at foreign researchers, this is a pilot service to provide them in-advance info about the Talent House...

The Public Link is a preparation action project proposal aiming at citizen empowerment and radical improvement of citizens’ access to public services through people centric digital transformation for fair and competitive economy and sustainable society.

In particular the project will focus on engagement and coordination of efforts between local governments, NGOs, research labs and companies to explore the application of disruptive technologies in public services provision. This includes the use of Virtual / Augmented Reality (VR/AR), Artificial Intelligence (AI) and machine learning-based approaches that, twin with co-creation methodologies, will be run by public service providers from 6 different EU regions and tested with their citizens in online, virtual living labs on a transnational basis in fields like public transport, smart planning, health and informative services to visitors/users/costumers.